Shipping policy
Shipping
We believe that honesty is the best policy.
Our goal is to be as transparent as possible when it comes to shipping and returns information, so that you don't need to wonder or worry whether your item has shipped out or not, where it's located, or what to do if it turns out to be not what you expected. Below is how we manage shipment and returns for all orders.
Shipping Fee:
We charge a flat rate of $10 for all orders under $100 being delivered within Australia. For orders over $100 we offer free shipping within Australia which is automatically applied at checkout.
International shipping fees will vary based on the destination. This will be calculated and displayed during checkout.
Handling:
We know the feeling of anticipation when waiting for an online order to arrive and eagerly checking the mail box every day to see if it's arrived!
How we handle each order:
1. Once we have received your order, we will begin preparing your kit. In most cases, it will take 1-3 business days to prepare. However, due to the current Covid-19 situation, some disruptions may occur with shipments from our international suppliers. In these instances, we will include this information in the shipping section during checkout to give you a clear indication of the amount of time it will take to prepare your order.
2. When we have finished preparing your order, we will send you an email notification. All of our orders come with complimentary tracking, and this email notification will include your unique tracking number.
3. We will also send you a second email including unique links to the setup instructions and support to help you get started when your new J Tanner Deconstructed kit arrives.
Shipping time:
We ship all orders from the Gold Coast, Australia.
For orders within Australia, delivery usually takes between 1-4 business days, depending on your location.
For international orders, delivery usually takes between 1-2 weeks to arrive, depending on your location. However, please note that due to the current Covid-19 situation, most couriers are reporting significant delays to international delivery routes.