Where are you based?
We are based and ship all orders from the sunny Gold Coast, QLD Australia.
Do you have a physical store?
Not yet. But we are working on it! Subscribe to our email (at the bottom of the page) or follow us on Instagram to be the first to know when we have more info to share!
How long will it take to receive my order?
The exact timing will vary based on where you are located and the method of shipping you have selected. We typically ship out orders twice a week - on Monday and Thursday, and as long as the order is placed before 6pm AEST the day before we will include it in the courier collection for the next day.
How can I find the instruction videos for the DIY Kit?
Every J Tanner DIY Leather Kit includes exclusive step-by-step video guides and live chat support just for you. Your kit will include a small card in the packaging with the links to our online assembly guide site, with the live chat support feature in the bottom right hand corner.
If you are unable to locate this, simply send us a message through the chat feature on this page or contact us, include your order number or email and we will send the right links over to you ASAP.
I'm having a party or business team building event - do you offer a discount on volume purchasing?
Yes! We offer volume pricing on orders over 5 of the same style of kit (multiple colours and personalisation are okay). Simply send us a message through the chat feature on this page or contact us here with the details of your requested we'll get back to you ASAP with a quote.
Where can I add specific personalisation requests, such as location and colour of font?
During the checkout screen you will see a "comments" box. Simply leave any additional requests in this box. If you are unable to locate this box, or want to double check we received the message feel free to message us through the chat feature on this page or contact us here with your order number and we can double check or manually add the request to our end of the system.
I'm buying this as a gift for someone. Can you include a message in the box?
Yes, we certainly can! Simply add this message into the comments section during checkout and we will ensure this is added in the box before we ship.
What type of leather do you use?
We use 100% Genuine Vegetable Tanned Cow leather. This is the same type of leather used by most high end brands, as it has been processed using century old methods and not with harsh chemicals.
I'd like to make a suggestion on a style of DIY kit. How can I do this?
We're always working on the next style of DIY Leather Craft Kit for our customers to experience and we love hearing suggestions. If you have an idea, simply send us a message on our contact page and we'll consider the idea!
Please note that it usually takes us 3-7 months to design, develop, source, and prepare a new DIY leather craft kit.
Have another question for us?
We're always happy to help.
Simply message us through the chat feature on this page or contact us here and we will get back to you ASAP.